Title: Hospitality and Marketing Coordinator (Full Time-Salaried- Exempt Position with Benefits)
To apply, please send your résumé and cover letter to Joel Gill, Ferncliff Executive Director, at jgill@ferncliff.org
General Responsibility: To plan, coordinate and supervise Ferncliff’s marketing and hospitality operations.
Specific Responsibilities:
Plan and implement Ferncliff’s hospitality operations and marketing efforts
Establish short and long-term marketing strategies to continually expand the reach and impact of Ferncliff
Maintain financial oversight of all hospitality and marketing related line items setting fees, proposing budgets and adhering to the approved budgets
Work with the programs, outreach and hospitalities teams to plan and implement marketing strategies to increase program participation and group rental business
Work with the Executive Director to create and develop fundraising materials and events (brochures, appeal letters and remittance cards, special event materials, online fundraising events, etc.)
Train and manage interns/volunteers/staff assigned to the marketing or hospitality departments
Order, receive and monitor inventory of equipment and supplies for all marketing efforts
Order, receive and monitor inventory of equipment and supplies for Ferncliff’s hospitality operations (microphones, sound systems, LCD projectors, etc.)
Conduct a systematic procedure for evaluation of hospitality services and marketing efforts with measurable outcomes
Coordinate and communicate with other staff members to maintain overall quality of provided services for our guest groups
Communicate with maintenance staff repairs needed in a timely manner
Coordinate and facilitate group inquiry processes, reservation bookings, group contracts and other group process as required
Serve as host for user groups and facilitate or provide program leadership for other groups as requested
Serve as an “on call” staff member for groups at Ferncliff being available to problem solve and address their needs
Work to make our operations, facilities and programs more environmentally sustainable
Keep current on the latest trends, technology, and best hospitality and marketing practices for camps and retreat centers and non-profits in general
Other duties as assigned
Relationships and Accountability:
Directly accountable to the Executive Director
Oversight of Housekeeping and Food Service Staff/Relationships
Develop relationships and attend meetings of Presbytery and appropriate committees
Develop relationships related to attracting non-profit and faith based guest groups as well as local chambers of commerce and other event hosting communities.
Qualifications:
- Person of Christian conviction, committed to the ongoing mission and programs of Ferncliff and the Presbyterian Church (U.S.A.) as a whole.
- Demonstrated theological understanding of the mission of the Presbyterian Church (U.S.A.) as it relates to Christian nurture and outdoor ministry in the camp and conference setting.
- Demonstrated skills in developing and producing effective marketing strategies and materials.
- Demonstrated skills in staff training and supervision, including the ability to develop close working relationships with staff.
- Demonstrated ability to communicate clearly and concisely in writing and to speak effectively before groups.
- Demonstrated ability to administer websites, online fundraising platforms and many forms of social media.
To apply, please send your résumé and cover letter to Joel Gill, Ferncliff Executive Director, at jgill@ferncliff.org
